Understand the problem. Plan a first test.

Institutional analysis must not delay direct help when a person faces immediate danger, urgent medical need, or lack of food, water, or safe shelter.

Describe who, where, and which part of the system is in scope. State the desired outcome without preselecting the intervention.

Trace the experience from the affected person’s point of view, including waits, handoffs, forms, eligibility checks, transport, communication, and repeated explanations.

Include hard limits and softer frictions. Name policy, staffing, money, time, technology, transport, trust, language, documentation, and risk where relevant.

Include affected people, frontline workers, decision owners, partners, and groups who may bear new burdens.

Separate direct observation and measured evidence from plausible stories about why the gap exists.

Prefer bounded, reversible changes that test the explanation before a large commitment.

Name the next action, then review the evidence, missing voices, and the limits of what your team can change.

Your answers so far

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